Privacy & Cookie Policy | PuffPizza®
Last updated: July 2025
Introduction
At PuffPizza® Limited, we believe that trust and transparency are the foundation of our customer relationships. Protecting your personal information is not just a legal requirement — it’s a reflection of our commitment to responsible business practices and respect for the communities we serve.
This Privacy & Cookie Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website. Our data handling practices comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and we are registered with the Information Commissioner’s Office (ICO).
Company Details
PuffPizza® Limited
Registered in England & Wales | Company No. 16126436
Registered Office: 92 St. Ervans Road, London, W10 5QT
ICO Registration No: [Insert ICO Registration Number]
Email: privacy@puffpizza.co.uk
What Data We Collect
We collect the following personal data to fulfill orders and provide a better experience:
- Name and contact details (email, phone, address)
- Order and transaction history
- Payment details (processed securely by third-party providers)
- Device, browser, and IP information
- Website usage data (via cookies and analytics)
Legal Basis for Processing
We process personal data under the following legal grounds:
- Contractual necessity – to process and deliver your orders
- Legitimate interests – to improve our website, services, and customer experience
- Consent – for marketing communications and cookies (where applicable)
- Legal obligations – for tax, VAT, and accounting purposes
Sharing Your Data
We will never sell your personal data. We share it only when necessary, with:
- Payment processors (e.g., Stripe, PayPal)
- Delivery couriers (e.g., DPD, Royal Mail)
- Marketing/analytics tools (if you’ve opted in)
- Legal authorities where required by law
Your Rights
You have the right to:
- Access, correct, or delete your personal data
- Object to or restrict certain processing
- Withdraw consent for marketing at any time
- Request data portability
To exercise these rights, contact us at privacy@puffpizza.co.uk.
Data Retention
- Customer and order data is kept for up to 6 years (to meet legal and operational requirements).
- Marketing data is kept until you unsubscribe.
- Cookie and analytics data are retained in line with browser settings and preferences.
Cookies
We use cookies to enhance your experience. By using puffpizza.co.uk, you consent to our use of cookies as described below.
What Are Cookies?
Cookies are small text files stored on your device. They help us remember your preferences, ensure security, and analyse how our website is used.
Types of Cookies We Use
- Strictly Necessary Cookies – For security, checkout, and session management.
- Performance & Analytics Cookies – To understand site usage (e.g., Google Analytics).
- Functional Cookies – Remember preferences like language or autofill settings.
- Targeting & Advertising Cookies – Show relevant ads and measure effectiveness (e.g., Facebook Pixel).
Third-Party Cookies
We use cookies from:
- Google Analytics
- Facebook Pixel
- Stripe & PayPal (for secure payments)
We recommend reviewing their privacy policies for details.
Managing Cookies
You can control or delete cookies via your browser settings. Visit the help pages for:
- Google Chrome
- Mozilla Firefox
- Apple Safari
- Microsoft Edge
You can also opt out of targeted advertising via:
Changes to This Policy
We may update this policy occasionally. Significant changes will be announced on this page with a new “Last updated” date.
Contact Us
For questions about this policy or your data, contact us at:
Email: privacy@puffpizza.co.uk
Post: PuffPizza® Ltd, 92 St. Ervans Road, London, W10 5QT