PuffPizza®

PuffPizza® Ltd respects your privacy and is committed to protecting your personal information. This Privacy & Cookie Policy explains how we collect, use and protect personal data when you visit our website, contact us, submit an enquiry, request samples, book a meeting or otherwise interact with us.

We process personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

PuffPizza® Ltd
Company No.16126436
ICO Registration No.ZB899625
Email:privacy@puffpizza.co.uk

PuffPizza® Ltd is the data controller for personal information collected through this website and our business interactions.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Your name
• Business name and job title
• Email address and telephone number
• Business or delivery address where required
• Information you provide through our contact, partnership or sample request forms
• Meeting and commercial enquiry information
• Records of correspondence with us
• Marketing and communication preferences
• Technical information such as IP address, browser type and device information
• Information about how you interact with our website, subject to your cookie preferences

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries
• Assess and manage potential retail, wholesale, foodservice, distribution and other commercial partnerships
• Arrange trade samples and deliveries
• Provide product, technical and commercial information
• Arrange meetings and follow up on business enquiries
• Maintain records of our commercial relationships
• Operate, secure and improve our website
• Understand how visitors use our website
• Send marketing communications where permitted
• Comply with our legal and regulatory obligations

4. Our Lawful Bases for Processing

Depending on the circumstances, we process personal information on one or more of the following bases:

Legitimate interests– where processing is reasonably necessary to operate and develop our business, respond to commercial enquiries, manage business relationships and improve our services, provided those interests are not overridden by your rights.

Contract– where processing is necessary to take steps at your request before entering into a contract or to perform an agreement with you.

Consent– where you have given us permission, including for certain marketing communications and non-essential cookies or tracking technologies.

Legal obligation– where we need to process information to comply with applicable laws, accounting requirements or regulatory obligations.

5. Marketing Communications

Where applicable, we may send you information about PuffPizza®, Sfoglietta®, our products, services or commercial opportunities.

Where consent is required, we will obtain it before sending such communications.

You can unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contactingprivacy@puffpizza.co.uk.

6. How We Share Your Information

We do not sell your personal information.

We may share information where necessary with service providers that support our business, including:

• Website hosting and technology providers
• CRM, form and communications providers, including HubSpot
• Analytics providers, including Google Analytics
• Professional advisers
• Logistics and delivery providers where samples or products are being sent
• Regulators, law enforcement agencies or other authorities where required by law

Service providers are only given access to personal information where reasonably necessary for the services they provide.

7. HubSpot

We use HubSpot for customer relationship management, website forms and certain website and marketing functionality.

When you submit a form or otherwise interact with HubSpot functionality on our website, information you provide may be processed through HubSpot so that we can respond to and manage your enquiry.

HubSpot may also use cookies and similar technologies in connection with website functionality and analytics, subject to your cookie preferences.

8. Google Analytics

We use Google Analytics to help us understand how visitors interact with our website.

This may include information about pages visited, interactions with the website, device and browser information, and general usage patterns.

Analytics and other non-essential cookies are subject to the cookie-consent choices available on our website.

9. Cookies and Similar Technologies

Cookies are small files or pieces of information stored on or accessed from your device when you visit a website. Similar technologies may also be used for website functionality, analytics and measurement.

We may use:

Strictly necessary cookies– required for essential website functionality, security or to remember your privacy choices.

Analytics cookies– help us understand how visitors use the website and improve its performance.

Functional cookies– support additional website features and preferences.

Marketing cookies– may be used to measure marketing activity or provide relevant communications where such technologies are enabled.

Non-essential cookies and similar technologies are used in accordance with the choices you make through our cookie consent mechanism.

10. Managing Your Cookie Preferences

When you first visit our website, you may be presented with options to accept, decline or manage non-essential cookies.

You can change your cookie preferences through the cookie settings available on our website. You can also control or delete cookies through your browser settings.

Blocking certain cookies may affect some website functionality.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable legal, accounting and regulatory requirements.

The appropriate retention period depends on the type of information and our relationship with you. Commercial correspondence and transaction records, for example, may need to be retained for longer than general website enquiry information.

Where you unsubscribe from marketing, we may retain limited information necessary to ensure that your preference continues to be respected.

12. International Data Transfers

Some of the technology and service providers we use may process personal information outside the United Kingdom.

Where personal data is transferred internationally, we take appropriate steps to ensure that transfers are made in accordance with applicable UK data protection law and that appropriate safeguards are in place where required.

13. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Request restriction of processing
• Object to certain processing
• Request transfer of your personal information where applicable
• Withdraw consent at any time where processing is based on consent

These rights are subject to applicable legal conditions and exemptions.

To exercise your rights, contactprivacy@puffpizza.co.uk.

14. Complaints

If you have concerns about how we use your personal information, please contact us atprivacy@puffpizza.co.ukso that we can investigate.

You also have the right to lodge a complaint with theInformation Commissioner’s Office (ICO), the UK’s data protection regulator.

15. Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

16. Changes to This Policy

We may update this Privacy & Cookie Policy to reflect changes to our website, services, technology or legal obligations.

The latest version will be published on this page with the date it was last updated.

17. Contact Us

For questions about this policy, how we use your personal information or your data protection rights, contact:

PuffPizza® Ltd
Email:privacy@puffpizza.co.uk